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When you open an account with us, you share details we take seriously — your contact information, payment method choices like Nagad or Upay, and your activity records. This policy explains exactly what we collect, how we use it, and what choices you have over your own data.
We collect personal information in two ways: what you provide directly when registering or completing account verification, and what our systems record automatically when you navigate the site. The first category includes your name, contact details and payment identifiers — for example, the Nagad or Upay wallet number you link during a deposit, or the bank account details you submit for a Bank Transfer request. The second category covers session data: pages visited, device type, browser version and the time of each account action. We use this information to process your transactions, verify your identity as required, respond to account support requests and keep your session secure. We do not sell your personal data to third parties. We do share limited information with payment processors when you initiate a Nagad transfer, Upay transaction or Bank Transfer — only the fields those processors need to complete the movement of funds. Access to your data within our systems is restricted to staff with a direct operational reason to view it. Retention periods apply: transaction records are kept for as long as required by the applicable rules in eligible regions, and access eligibility depends on your local law. If you have a question about how a specific data type is stored, reach out through the support channel listed on this page.
Wallet number used only to process your transaction; not stored beyond what the payment processor requires.
Account identifier passed to Upay only when you initiate a transfer; not used for marketing purposes.
Bank account details submitted for withdrawal are used solely to route that specific payment and are not retained beyond the transaction.
This policy applies to information we collect and process directly through the 2999bt platform. It does not extend to third-party services that have their own terms — including the payment networks you use to move funds. Understanding what falls inside and outside our policy helps you know who to contact with a specific question.
Any data you submit when creating or verifying your account — name, contact details, identity documents — falls fully inside this policy. We control how it is stored, who can view it and for how long it is retained.
When you initiate a payment, your details are passed to the relevant payment processor. That processor's own privacy terms govern how they handle your information on their side. Our policy covers only the record we hold of the transaction.
Game session data — rounds played, stakes logged, outcomes recorded — is held within your account history. This data is covered by our policy and can be reviewed by you through the account dashboard after you log in.
Where the site links out to external resources, those destinations operate under their own privacy terms. We have no control over what external sites collect, and this policy does not apply once you leave our platform.
You have real, actionable choices about the data we hold. The most direct route is your account dashboard — log in and navigate to your profile settings to review the contact and payment details currently on record. If something is wrong or out of date, you can edit it there directly; changes take effect on the next login session. For information that cannot be self-edited — such as identity documents submitted during verification — raise a correction request through our support channel and a team member will confirm the update process. If you want to know exactly what data categories we hold against your account, submit a data enquiry via the support contact listed on this page. We aim to respond to data enquiries within a reasonable period; the current status of your request is shown in the support thread rather than a fixed timeline we cannot guarantee. Your rights under this policy depend on your local law and the eligible region from which you access the platform.
Log in and open your account dashboard to see contact details, linked payment methods and transaction history currently on file.
Edit your contact details directly in profile settings. For identity documents, contact support with your correction request and follow the steps the team confirms.
Submit a data enquiry through our support channel. State which data category you are asking about and we will respond with what we hold and why.
If you believe your data has been mishandled, contact support with as much detail as you can. We treat data complaints as a priority and track the resolution in your support thread.
Privacy questions deserve a direct answer. Use any of the paths below to reach the team — be specific about which account or data point your question relates to, and we can give you a clear, relevant response rather than a generic reply.
Open the chat icon on any page after logging in. State that your query is a privacy or data question so the agent can route it correctly from the start.
Send your data enquiry to the support email address shown in your account settings. Include your registered contact detail so the team can locate the right account record.
Log in, navigate to the Help section and open a support ticket categorised as a privacy or data request. Track the response status directly inside that ticket thread.
We apply consistent data handling practices across account creation, payment processing and session management. Cookies are used to keep your session active and to remember your account preferences between visits — you can review and adjust cookie settings in your browser at any time. Account security measures include session tokens that expire after inactivity and identity checks during sensitive actions like a Bank Transfer withdrawal. We do not retain payment identifiers such as your Nagad or Upay wallet number beyond what the transaction requires. Data retention periods are set by the applicable requirements in eligible regions; after the retention period ends, records are removed from active systems. If you want to know the retention period for a specific data type, ask through the support channel and we will tell you what applies to your account.
Cookies maintain your login session and account preferences. They do not track you across third-party sites. Adjust cookie permissions in your browser settings at any time; clearing them will end your current session.
Sessions expire after a period of inactivity. Sensitive account actions — such as editing payment details or initiating a Bank Transfer — may trigger an additional identity check shown in the account flow.
We keep records only as long as the applicable rules for eligible regions require. After that period, data is removed from active systems. Ask support for the retention period that applies to your account type.
Access within our team is restricted to staff with a direct operational need. Payment processors like Nagad and Upay receive only the fields needed to complete your transaction and operate under their own privacy terms.
These are the data and privacy questions that come up most often. If yours is not here, contact support directly and we will give you a specific answer.
We collect the details you submit during registration — name, contact information and identity documents — plus session data our systems record automatically, such as device type and pages visited. Payment identifiers like your Nagad wallet number are collected only when you initiate a transaction.
We do not sell your data. We share limited details with payment processors — Nagad, Upay or your bank for Bank Transfer — only when you initiate a payment, and only the fields they need to process it. Each processor operates under its own privacy terms for the data it receives.
Log in and open your account dashboard to see your current contact and payment details. You can edit most fields directly in profile settings. For identity documents or fields locked after verification, raise a correction request through live chat or a support ticket and the team will confirm the steps.
Retention periods depend on the applicable rules in eligible regions and your local law. After the required period ends, records are removed from our active systems. Contact support to ask about the retention period for a specific data type on your account.
Wallet identifiers are used to process your transaction and are not retained beyond what the payment processor requires to complete that specific movement of funds. We do not store your full Nagad or Upay account credentials in our active database after the transaction closes.
Contact support through live chat, email or a support ticket and describe the concern as clearly as you can. We treat data complaints as a priority, track the resolution in your ticket thread and respond with the relevant details. Your specific rights also depend on your local law and eligible region.